If you are not happy with your purchase, you may return purchases up to 28 days from date of receipt, as long as the items are in their original condition, unused, and in the original undamaged packaging.

Items can be returned for a refund, exchange or credit note.

If you would like to return any item please contact us in advance of posting.

You are liable for the cost of return postage and we would advise sending as recorded mail.

Exchanges

We are happy to exchange for another item featured in our online shop. 

If the price is higher we will invoice you for the difference 

& if lower we will refund the difference. 

Refunds

We will refund any items purchased at full sale price. The items must be returned in their original condition, unused and unworn and in the original undamaged packaging.  

All refunds exclude postage costs, unless a mistake has been made by us. 

We can only refund back to your Paypal account.

Faulty or Damaged Goods

If an item arrives damaged or defective, we will replace with the same item as soon as possible at no additional charge.  

Please contact us ASAP or within 7 days of receipt if your item has arrived damaged. 

Refund/exchange is subject to our review of the returned product.

Bespoke / Personalised Items

Please note: We are unable to refund or exchange any bespoke item or an item that has been personalised in any way at your request. 

SHipping

Most items will be shipped within 3 days of placing your order.

However, some pieces are made to order, so please allow 2 weeks from checkout to shipping. If this is the case, it will be clearly stated at the top of the product description.

All orders are sent with UK Royal Mail Tracked.

You will receive an email notification when your order has been shipped.

UK CUSTOMERS : your parcel should be with you in 1 or 2 working days from receipt of your shipping confirmation email. If you have not received it after 5 working days, please let me know.

CUSTOMERS IN MAINLAND EUROPE : your parcel should be with you in 5 working days from receipt of your shipping confirmation email. If you have not received it after 7 working days, please let me know.

Please don't leave it longer than this to check up on the parcel, as more often than not, it will be waiting for you to pick up at your local parcel office and your naughty post man has neglected to leave you a notice!

I do not send out tracking details as standard, but if you would like the tracking info please do get in touch.